ABL is committed to offering you a convenient and competitive purchasing solution.

Our great range and prices are supported by friendly customer service and prompt delivery.

Please find below the details of our delivery and trade conditions.

DELIVERY

Delivery is free for all orders over $100 + GST to most of the Gold Coast, Tweed, Logan, Yatala, and Brisbane area (excludes Brisbane City and other unusual areas). For all other areas ABL will organise delivery and freight, and this will be charged to you as per your online shopping cart.
Please note: If you are unsure if your delivery address falls inside our Free Delivery area, please contact our office to confirm. 
Please note: There are some areas where couriers won't go at a reasonable price. It is best to check with us if your delivery location is free of charge.

Occasionally, your online shopping cart may not be able to easily calculate your shipping requirements. This is called Manual Shipping.
This will occur for very large volume orders where pallet rates would be preferable to a smaller courier service, an incorrect postcode has been entered in your shipping address, or if your order contains dangerous goods etc.
In this case, you will be notified on checkout that your freight charges will need to be calculated separately. Once you place your order we will get back to you promptly via email with a freight quotation for your order, if you do not wish to proceed we will refund the total amount of your order.

For customers inside our FIS area (delivery via ABL truck), please submit your order before 1:30pm to ensure prompt next day delivery.

Customers whose orders travel via external courier, please ensure your order is placed by 2pm to guarantee next day despatch.
Please note orders travelling via external courier are subject to being held for up to 7 business days if some items are not available for immediate despatch. This is to prevent multiple items being shipped and potentially lost in transit. 
To confirm when your order will be despatched please contact our office.

This is based on Queensland EST & excludes custom or special product order.

If you have provided a residential delivery address please ensure there will be someone available to sign for the delivery. If the address will be unattended on the day of the scheduled delivery please provide an 'Authority To Leave' in the notes section on the checkout page.
Multiple delivery attempts due to an unattended address may incur a fee.

Please note: We are unable to pre-arrange a delivery time due to our ever changing delivery runs.

Please note: Due to size or volume some products may be restricted in their delivery zone. Also, we cannot deliver to PO Boxes, please provide a physical address on checkout.

Byron Bay and Ballina Customers: Your orders are delivered by an external courier and will incur a delivery fee.

MINIMUM ORDER

We have a minimum order value of $50.00 excluding GST.

Orders below $100.00 and over $50.00 excluding  GST are subject to a $9.60 + GST service fee.

Our online store does not accept orders below $50.00.

PRICING AND GST

All advertised pricing excludes GST. GST will appear on final invoices.

RETURNS AND REFUNDS

If, for any reason, you are not satisfied with any purchases you make from this site simply call or email us within 31 days from receipt of the goods. ABL will not accept returns unless we have been notified in this manner.

We will arrange the return of your purchase and replace your order or refund you*. Goods must be returned in the condition you received them.

Return freight will be at ABL’s cost only when there has been an error on ABL’s part. If the error is ours we will cover freight charges for the return of goods. If the fault is not ABL's we will not cover return shipping or refund the original shipping costs.

Please note that special orders and custom made lines will only be replaced or refunded if the error is ours.

Of course, ABL is bound by relevant legislation under the Trade Practices Act (1974). These guidelines are for the protection of your customer rights. Our terms do not override the provisions given by the Trade Practices Act (1974)

*Some returns may incur a 10% re-stocking fee which will be deducted from your refund amount. You will be advised of this when arranging the return.

30 DAY TRADE ACCOUNT

We offer 30 day trading accounts to approved customers.

You can download an application below, print, fill it in and fax it to us on 07 5618 5199.

Click here to download: credit application.pdf

Alternatively, please feel free to contact us during business hours to have an application form sent to you.

Please note that credit checks may apply.

ANY QUESTIONS?

ABL Distribution appreciates your feedback and questions.

Please feel free to contact us using any of the details below, or complete the contact form on this page and we will respond to your enquiry as soon as possible.

Contact Details